At Alluring Decor, we strive to provide you with the best possible shopping experience. We understand that there may be instances where you need to return a product or seek a refund. To ensure a hassle-free process, we have outlined our Returns and Refunds Policy below:

Returns

1. Eligibility Criteria for Returns:

(a) Items must be unused and in their original condition.
(b) The product must be returned within 7 days from the date of delivery.
(c) The original packaging, tags, and accessories must be intact.

2. Non-Eligible Items for Returns:

(a) Customized or personalized items.
(b) Items marked as "Final Sale" or "Non-Returnable."
(c) Products damaged due to misuse or negligence.

3. Initiating a Return:

(a) Log in to your Alluring Decor account.
(b) Navigate to the "Order History" section and select the order containing the item you want to return.
(c) Follow the provided instructions to initiate the return process.

4. Return Shipping:

(a) Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
(b) We recommend using a trackable shipping service to ensure your return is received.

5. Refund Process:

(a) Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
(b) If approved, the refund will be processed to the original payment method within 15 business days.

Refunds

1. Eligibility Criteria for Refunds:

(a) Refunds will be issued for eligible returned items.
(b) In the case of damaged or defective items, photographic evidence may be required.

2. Refund Exclusions:

(a) Shipping charges are non-refundable unless the return is due to an error on our part.
(b) Customization or personalization charges are non-refundable.

3. Incomplete or Incorrect Orders:

If you receive an incomplete or incorrect order, please contact our customer support within 3 days of receiving the item.

4. Cancellation of Orders:

Orders can be cancelled within 24 hours of placement. Once the order is processed, cancellations may not be possible.

Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team. Note: This Returns and Refunds Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.

Thank you for shopping with Alluring Décor.